What Support Is Included with My Hosting?

We offer 24/7* support for technical, sales, and billing inquiries.

We provide support trough ticket system or by email.

Goals for our technical support include ensuring you have a stable connection to the server, service stability, and internet connectivity. 

Our team can help you with technical questions and minor configuration problems, requests for hardware replacement in case of issues, requests for reinstallation, reboot, shutdown, or booting the server, or setup rDNS records.

VerticHost provides a variety of unmanaged hosting services, giving you complete control over your server’s management, security, software installation, and configuration. You have full access to make any changes you need to fit your requirements.

*Please note that our headquarters and staff are located in Bucharest, Romania. During nighttime hours (from 00:00 to 09:00), our team is limited, which may affect our response times.

Our daytime working hours are as follows:

Bucharest, Romania: from 09:00 to 00:00;
Berlin, Germany: from 08:00 to 23:00
London, United Kingdom: from 07:00 to 22:00
Los Angeles, USA: from 00:00 to 15:00
New York, USA: from 03:00 to 18:00
Delhi, India: from 11:30 to 02:30
Singapore: from 14:00 to 05:00
Sydney, Australia: from 16:00 to 07:00