Guide to Accounts, Users, and Contacts in VerticHost

An account contains your personal and/or company data, related services, and access to all client areas and management functions. We issue invoices based on the data indicated in your account.

The account should have correct and complete information on file with us.

Managing Accounts in VerticHost

When creating an account, you use an email address. This email serves as your username to log in to the client area and identifies you as the account owner.

You may change the email for your account in your account details. Changing the account email does not change your username email, only the email for communications (tickets, invoices, etc.). If you would like to change your username email, please contact us. In some cases, we may ask you to write to us from your username email to confirm the change of your username.

Account data:

• Email Address
• First Name
• Last Name
• Phone Number

Billing address:

• Address
• City
• State/Region
• Postcode
• Country

Company details:

• Company name and VAT ID, if applicable

If your local tax ID needs to be listed separately from your VAT ID on your invoice, please contact our billing team.

Learn more about how to update your account details.

Multi-accounts

You may have several accounts with us if this can be justified with a sufficient reason.

• Completely separate accounts: For example, one account as an individual and the second as a business account with separate username and data on file.
• Linked account with one username: For example, you may register one account as an individual account, then while ordering a new service, you can register new accounts inside your first account. This way, you will log in with your email from the first account and will choose which account you will manage now.

Users and Permissions

As we described above, while creating an account with us, you use your email address as your account email and user email. The main key for access to the account is the email indicated during the registration process. This email serves as your username.

After the registration process or after changing your username email, please follow the email verification process.

You may add additional users to manage your account. This works by inviting new users via their email addresses. You can adjust permissions for access to your account. For example, you can add users for your developers, sysadmins, or billing team with restricted access, such as viewing and opening support tickets, viewing products and services, paying invoices, and more.

You may edit their permissions or delete access for these users to your account at any time.

Invited users should follow the link received in the email for a quick registration process in our system, and they will access your account via their username.

Note: Convert User to Account

User accounts invited to manage your company can create a separate account and order services for themselves or their company. If such users have access to several accounts, before login, they need to choose each time the account they want to manage.

Managing Contacts for Notifications

In our client area, option “Add Additional Contact” are only for receiving notifications without the ability to log in and manage services. Use cases include subscribing your billing team to invoice emails or your sysadmin or developer team to all account-related emails without access to your account.