What Is Your Service Termination Policy?

Services can be terminated or canceled in the following cases:

1. A cancellation request is submitted from the customer’s account.
2. The customer has not paid for the service renewal.
3. Violations of the Terms of Service.
4. Termination of the contract according to the Terms of Service.

Please note, once the service is terminated, we won’t be able to restore your data.

For services that are not renewed, we follow this schedule for service termination:

a) For Dedicated Servers: 3 days (72 hours) since the due date.
b) For VPS Hosting: 4 days (96 hours) since the due date.
c) For Web Hosting: 14 days (336 hours) since the due date

The due date takes effect at midnight – Bucharest, Romania time.

Disclaimer: Since the due date means the following: if the due date for your server is 1st date, and the termination time is 3 days (72 hours) the server will be deleted on 4th at 00:01 A.M.