Abuse Complaints Policy

Services of VerticHost may be used for lawful purposes only.

We maintain a highly clean business network and enforce strict rules for abuse complaints. Violations of our AUP will waive your rights under the refund policy and your services may be suspended or terminated.

Our services are unmanaged, and we expect our users to ensure server security themselves, have sufficient technical knowledge and experience to configure basic security features for their services. Excuses such as “this is not me” or “we did not do this” cannot be accepted as resolutions to abuse issues. We have a zero-tolerance policy for any violations.

How We Handle Abuse Complaints

Generally, we allow no more than 24 hours for abuse complaints resolutions. For your convenience, we open a ticket from our Support or Abuse Team with information (evidence) regarding abuse complaints.

However, since we operate in multiple hosting locations spanning more than 40 data centers worldwide, we have different timeframes for resolving abuse complaints, and your server may be suspended immediately following violations.

We require full resolution of abuse complaints for server unsuspension or to avoid server suspension due to abuse complaints. Failure to resolve abuse complaints may result in service suspension and/or termination.

We strongly advise adding our domain *vertichost.com, or our emails: support@vertichost.com, and abuse@vertichost.com to your whitelist to ensure these messages do not end up in your junk or spam folder. Alternatively, you can review your mesage history from your client area.